Chat functionality on the interpreter's soft console

An explanation of the chat options on Interprefy's platform to help you interpret with confidence.

Chat

There are 4 types of chats available to the interpreter: 

  • Channel chat
  • All interpreters chat
  • Event chat
  • Remote support help chat

The chat windows will display notifications of unread messages. They will go away when you hover over them with your mouse:

Channel chat

For direct messages between interpreters on the same language channel. Visible by the technical support team and the interpreters on that channel. 

Please note:

Each outgoing language has its own chat. Changing your outgoing language will change chat.

Screen Shot 2022-08-22 at 12.02.55 PM

1. Language channel - indicates the language channel you are in.

2. Partner's information - indicates how many partners there are in your channel and their names.

3. Microphone state - indicates if your partner(s) is muted or transmitting.

4. Pre-defined chat messages -sent automatically when selected. It saves you time, especially when you are interpreting and need to do communicate with your partner(s). You can also create your own pre-defined messages:

Predefined messages

All interpreters Chat

Allows the whole interpreting team to share important information, tips and guidance which could be useful for any interpreter in any language.

Using this chat while interpreting does not affect selected outgoing channels.

The notifications from this chat will be switched off by default, but these can be enabled manually. 

Screen Shot 2022-08-22 at 12.07.34 PM

Event Chat

This is a public chat which means it is available for all to see, including speakers, participants, remote support, and interpreters.

Depending on the event type, the meeting organizers can use this chat to make some general announcements or ask questions to participants.

Remote Support may also use this chat if the message is directed for all interpreters. 

1. Reduces the size of the event chat and increases the size of the interpreting partner chat. Click it again to reset both to their default size 

2. Enable/Disable audible notifications for all chats

3. Change font size

4. Pre-defined chat messages sent automatically when selected 

By default this chat is read-only, so interpreters can see it but cannot write on it. 

If enabled in by the meeting organiser, you can see and download files that the Meeting Host has shared on the event: 

Files

Notifications on chats

You can enable or disable notifications on each chat by clicking on the bell icon on the upper right corner

Turn off notifications

Remote Support Help Chat

Located at the bottom right corner of the platform.

For emergencies, communicate directly and privately with a member of the Remote Support team.

Note:

This chat is only available if your event has remote support available. 

Indicates chat is available
Indicates chat is not available
Screen Shot 2021-07-27 at 12.50.12 PM Indicates you have a new message

This chat is the best method to call the attention of Remote Support in case of emergency as they will be notified both visually as well as audibly. This is how the Remote support chat looks like:

1. Change font size.

2. Click to close chat.

3. Pre-defined chat messages, sent automatically when selected.

When Remote Support sends you a private message, the Help Chat will turn red and start flashing:

Remote chat flash

The Remote Support chat icon is also visible on the Full Screen interface:

RS chat on full screen