On-demand, we will record your sessions and provide you with the video and audio files after the event.
We provide end-to-end support for on-site, hybrid, and remote events through our interpretation support and professional services departments.
Our support covers two main areas:
- project management: assistance before an event.
- event support: remote monitoring during an event, on-site support (setting up equipment), hardware support, liaising with audio/visual providers, and media services, like recording, for later use.
When requested prior to the event, we can record your meeting or event, including the interpretation and captions. These are the different types of recordings we can provide you with:
- Raw recording: The source language in MP4, other languages in MP3. For captions we will provide an srt.file. You get the raw recording and a separate srt.file (if there were captions) to edit them however you like.
- Edited recording: Depending on the event type and interpretation provided, we can cut files into sessions, remove breaks and create separated audio and video files, or manually put languages over the source or relay.
For events with captions, we can deliver the captions separately in a srt.file format or, if the event has one-way interpretation and captions, we can edit them fully and synchronize languages and the srt.file over the video.
Please note, if you are requesting an edited recording and you are providing the original video to be edited, please ensure it is raw without any editing, with the same content and duration as the live meeting where the interpretation was recorded.
Turnaround times range from 48 hours to 7 working days and depend on the type of recording you need. Recordings require written permission from the client and need to be requested before the event.