FAQ
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      Can I get a report of my meeting or event?

      We can provide you with a detailed report that includes information about the languages and number of users per channel/language during your event.

      Available for:

      • Interprefy Connect 
      • Interprefy Connect Pro
      • Interprefy Select
      • Interprefy Event Pro
      We provide end-to-end support for on-site and remote events through our interpretation support and professional services departments. 
      Included in these professional services and upon request, we can provide you with a report of your event.

      Basic Statistics

      A general overview of user numbers per event and channel. The report includes information such as a list of "Unique devices” and "Concurrent users" per language. 

      Example of Unique and Concurrent users per channel report

      Unique – Each individual user of a specific language channel counts as one in this statistic. To be counted, however, the user must connect to the channel for longer than 3 minutes without interruption. If a user connects to two or more language channels during the event, they will be counted against each channel they use while if they don't connect to any language, then they will not be counted.

      Concurrent – this number shows the maximum number of users who have been connected to a channel simultaneously. This number is usually lower than the number of unique devices, but could be higher as well, in case many users connect for less than 3 minutes at a time (they would not be counted as unique
      devices on that channel, but still included in the concurrent count).

      Web – in light blue/ orange colour on the report. It counts the devices connected through a web browser. 

      Mobile –  in dark blue/ orange colour on the report. It counts the devices connected through mobile apps. 
       

      Statistics and charts

      More detailed information about the numbers of connected users, per time range, is displayed on the Statistics report, as shown below:
       

       FAQ

      Why is the sum of all Unique Users per Language Channel greater than the count of Total Unique Users?

      Because one user can connect to many language channels. For this reason, the number of Total Unique Users for the event is not related to the total Unique Users per Language Channel. While some users will connect to only one channel at a time, they can connect to several languages one after the other. Some classes of user, such as delegates and interpreters, can also connect to two or three languages at the same time. 

      Why is the sum of all Unique Users per Language Channel lower than the count of Total Unique Users?

      A user can log in to the event using the audience token but not choose any language. Users might also connect to language channels but not for 3 minutes or more on any one channel. In this case, they will be counted as a Unique User, but not as a user of any language. A user can also log in from many different devices, different browsers on the same device, or through the same browser but after clearing the browser cache during the event. In all these cases they will be recorded as a new user in the Total Unique Users count. This is true, no matter how brief any connection might have been.