Yes, Interprefy can be accessed from any location on any mobile, desktop or Mac device.
If you are accessing interpretation from a company computer or network, the interpretation might get blocked by an internal firewall which restricts access to certain web addresses or domains.
In order to access interpretation from Interprefy, you may need to work with your internal security team to ensure the firewall isn’t blocking the audio and video streaming and signals.
Below are the required domains and ports to open in Firewalls:
- cdn.jsdelivr.net (required by external JS libraries) – TCP 443
- s3-eu-west-1.amazonaws.com (required to load static files and images i.e. logos) – TCP 443
- *.interpret.world (required by Interprefy web application) – TCP 443
- *.interprefy.com (required by Interprefy captions feature) – TCP 443
- *.tokbox.com (required by telecom provider for audio and video streaming and signaling) – TCP 443, and UDP 3478
- *.opentok.com (required by telecom provider for audio and video streaming and signaling) – TCP 443, and UDP 3478
UDP port 3478 is required, and this port only accepts inbound traffic after an outbound request is sent. The connection is bidirectional but is always initiated from the corporate network/client, so it is not possible for an external entity to send malicious traffic in the opposite direction.
For the best experience with our platform, we strongly recommend opening UDP ports 1025 – 65535. Using UDP ports 1025 - 65535, the session can establish a direct connection to send media data over UDP, which results in lower latency and improved call quality.
If your IT department still cannot open the firewall to these domains, please contact your Interprefy Project Manager who will support you.