Interprefy Agent Q&A

General Information & Core Functionality

What is the core purpose of Interprefy Agent?

Interprefy Agent’s purpose is to provide high quality live translated captions and audio for your customers using Microsoft Teams, Zoom, Webex or Google Meet.

Why are we introducing Interprefy Agent?

The goal is to simplify the process for meeting hosts and attendees by removing the need for virtual cable. Making real-time language support effortless without needing complex setups.

What exactly does the Interprefy Agent do within the meeting?

Interprefy Agent acts as a smart, automated participant within Teams, Zoom, Google meet or Webex meeting. Its primary function is to capture the meeting's original audio and securely stream it to the Interprefy Platform. From there, all the advanced real-time language translation and captioning happen on our robust Interprefy backend, delivering translated content to the audience.

Do customers still need to use virtual cable for their meetings?

No, Interprefy Agent completely replaces the need for "Virtual Cable" for audio.

Does the host still need to enable captions if they use Interprefy Agent?

No, as soon as the Interprefy Agent service joins the meeting, Interprefy captions are turned on automatically (and turned off when everyone has left the meeting).

Interprefy Agent Security

Will Interprefy Agent record my meeting?

No, recording of any audio will not happen unless requested as part of the sales process and enabled by the Host or Interprefy team.

Host & Attendee Experience

How does a host enable Interprefy Agent in a meeting?

The host will be allocated an email address for their events (these are allocated at an event ID/Token level, so it can be used to whenever needed – as long as the meetings don’t overlap in any way). The meeting host simply needs to invite this email address to their meeting, just like inviting another person. We recommend scheduling a meeting with at least 10 minutes notice to give time for the Agent service to join. It may be possible to use the service with shorter notice, but availability may be limited.

What happens when the meeting starts?

The Interprefy Agent service will join automatically at the scheduled start time and be ready to start when the meeting starts (it joins 1 minute before the meeting start time in the calendar). When all participants have left the meeting, Interprefy Agent will leave, and captions will stop automatically (this allows meetings to overrun beyond their scheduled end time).

Can Interprefy Agent send messages in the meeting platform chat?

Yes – with Interprefy Agent, attendees receive a single link in the chat. By clicking on it, they can instantly join the event in their preferred language on any device — desktop or mobile — with no virtual cables or complex audio routing required.

Can audience members chat to the Interprefy Agent service?

Interprefy Agent is only there to listen, start captions, and share the audience link.

Is language switching available when using Interprefy Agent?

Yes, you can use Interprefy Agent for multiple floor languages. Auto language switching will work, and manual language switching can be done via the Host interface.

What happens if there are issues like the service failing to join or stream audio?

The system includes mechanisms for error handling and notifications for such failures. Comprehensive logging and monitoring will also be in place for debugging and performance.

What does Interprefy Agent look like in a meeting?

Interprefy Agent uses advanced automation and intelligent agent technology to attend meetings and looks like any other meeting participant who has their camera turned off. The service will be called “Interprefy Agent (Unverified)”, it is classed as Unverified as that is the standard for all non-human accounts.

How can attendees manage the meeting platform volume when listening to translation via a browser link?

To avoid hearing both the original meeting audio and the translation at the same time, attendees can adjust or mute the meeting audio.

• Windows users can reduce their meeting application audio volume by opening the Volume mixer on Windows and reducing the volume of Microsoft Teams, Zoom, Webex or Google meet application. The Volume mixer can be accessed by right clicking on the Speaker icon in Windows (lower right hand side near the date and time), or by typing “mixer” in the Windows search bar and opening Sound mixer options.
• When following the meeting through a web browser on Windows or Mac, the meeting audio can also be muted by right-clicking the meeting tab in the browser and selecting “Mute site”. This allows participants to keep the meeting open while listening only to the translated audio.
  To unmute the meeting audio again, right-click the meeting tab and select "Unmute site".
• For the best experience using Mac, we recommend following AI Speech Translation and Captions on your mobile device by opening the audience link on your mobile device. This allows you to keep the meeting application audio active for the meeting while clearly hearing the translated stream on your phone.
• Participants can also use the Interprefy Mobile App by entering the meeting Token (visible in the access link after “Token=”) to access the translation directly.

What to do if an organiser forgot to add their Agent to a meeting?

If an organiser has forgotten to add their Agent, they can either create a new meeting invite and add the Agent or change the start time of the existing meeting (to at least +10 minutes) and add the Agent. The agent will get the invite to the meeting via the new start time in the calendar, existing participants will be able to remain in the original meeting, and the Agent will join at the new start time.

Can I add the Agent via the participants list in a live meeting?

This can’t be done as the Agent doesn’t exist as a “person” to look up in the list of possible attendees, and an email address cannot be pasted in.

Can I attend a meeting on my mobile and listen to translation at the same time?

This is not recommended as managing the volume of the meeting on a mobile and listening to audio from another app is challenging, the simplest solution is to open Interprefy captions via browser or the Interprefy mobile app and to read the translation.

Interprefy Agent for Microsoft Teams

Can Interprefy Agent be used for ad-hoc Teams meetings?

Interprefy Agent is currently designed to support pre-scheduled meetings (meetings booked via the Host’s calendar). If the customer would like to hold an ad-hoc meeting, they just need to schedule it via their calendar first, invite their Agent email address, then they can add other people once the meeting has started.

What sort of Microsoft Teams meetings are NOT supported?

Non-standard Teams meetings are currently not supported.
This includes webinars (where registration is required), Teams Live Events, Town Hall Events, Teams breakout rooms.

Interprefy Agent for Zoom

What sort of Zoom meetings are NOT supported?

Zoom Personal Meeting Rooms (PMI), registration-required meetings & webinars and Zoom breakout rooms are not supported.

Meetings must be scheduled as standard Zoom meetings with a generated Zoom Meeting ID and passcode.

How does a host enable Interprefy Agent in a Zoom meeting?

For the Agent to join a meeting the Host’s Zoom account must be connected to a calendar (this can be a Microsoft 365 account, Google account, or Zoom’s own calendar). For information on connecting a calendar:
https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0060807

The meeting host simply needs to invite this email address to their Zoom meeting, just like inviting another person. We recommend scheduling a meeting with at least 10 minutes notice to give time for the Agent service to join. It may be possible to use the service with shorter notice, but availability may be limited.

Interprefy Agent for Webex

What sort of Webex meetings are NOT supported?

Non-standard Webex meetings are currently not supported.
This includes any meetings where registration is required.

How does a host enable Interprefy Agent in a Webex meeting?

For the Agent to join a meeting the Host’s Webex account must be connected to a calendar (this can be a Microsoft 365 account or Google account). For information on connecting a calendar:
https://help.webex.com/en-us/article/k2aot9/Webex-App-%7C-Connect-your-Google-or-Microsoft-365-calendar

The meeting host simply needs to invite this email address to their Webex meeting, just like inviting another person. We recommend scheduling a meeting with at least 10 minutes notice to give time for the Agent service to join. It may be possible to use the service with shorter notice, but availability may be limited.

Interprefy Agent for Google Meet

What sort of Google Meet meetings are NOT supported?

Google Meet breakout rooms are not supported.