<img src="https://ws.zoominfo.com/pixel/ODemgiDEhQshzjvCQ1qL" width="1" height="1" style="display: none;">
Skip to content
English
Home
  • There are no suggestions because the search field is empty.

Tips to help you deal with poor internet connection

Interprefy's RAL (Restart All Lines) button disconnects and reconnects users within approx. 2 seconds.

Bad weather, power outages and fluctuation in WiFi speed can lead to situations we all know too well: "I can't hear you" or "your video has frozen" - just to name a few.

Prevention: Ethernet cable connection

Wi-Fi is prone to interferences, hence we always recommend to connect computers to the internet via ethernet cable before joining an important session. This will ultimately lead to better internet performance and a reduced threat of sudden connectivity issues.


💡 Test your internet connection speed

Click here to measure your internet connection speed.

  • Recommended speed: 10 Mbps download, 4 Mbps upload or higher
  • Ping value: below 50
  • Jitter value: below 15

Trouble-Shooting

  • RAL (Restart All Lines) - In case of a bad internet connection during a session, Interprefy Connect and Connect Pro offer a built-in RAL (Restart All Lines) button for quick trouble-shooting:

ral button

    • By clicking this button, the user will temporarily be disconnected and automatically reconnected to the session within approximately 2 seconds. 
  • Re-loading browser - If the issue persists, re-loading the internet browser may be required.
  • Contact remote support - To request technical support, users can open the moderator chat, located next to the private chat in the bottom right corner of the default meeting interface.

Contact RSS